LUGGAGE

Luggage must be kept to a MAXIMUM OF 15 KGS (except KAKADU tours which are MAXIMUM 10KGS) in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block etc. It is recommended to plan ahead and arrange to store bulky items at pre-tour accommodation. It may be necessary to freight excess luggage at passenger’s expense.

MEALS

Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.

ATA “Road Trips: The indicated meal kitty is paid to the driver during the Road Trip. Meal kitties can not be collected by agents.

What do I eat? Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. If you are vegetarian or gluten intolerant we can cater for you and we take allergies very seriously. If you have very specific dietary needs you may need to provide your own food. Remember to bring dietary supplements that you use at home with you on tour. Please discuss any dietary requirements at the time of booking. For breakfast we supply cereals, toast, tea and coffee. Lunch is usually self-serve sandwich and salads; in the evening we have a cooked dinner. We always carry water in the vehicle and you will often have the chance to buy your own drinks, ice-creams etc at stops. Please refer to each individual tour/package to establish which meals are included. Meals are indicated as: B = Breakfast, L = Lunch and D = Dinner. ‘Road Trips’: A meal kitty of AUD $10 per person per day is payable Locally (except Sydney to Cairns where most meals are included). The meal kitty is utilised at the discretion of the tour leader and passengers.

FITNESS & PARTICIPATION

Our tours are active and most require a reasonable level of fitness. NOTE: Tours graded ‘3 boots’ on the Fitness Guide (please refer to our brochure or website) are only suitable for very fit and active people who enjoy basic bush camping. They are not suitable for children. If you have any doubts about the suitability of your clients please check with our reservations team as we reserve the right to assess suitability to participate at check-in. With the exception of our ‘Safari in Style’ tour, passengers are expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.

CANCELLATION POLICY

Cancellation of a booking or part thereof will incur the following fees. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward.

Adventure Tours Australia:

Other operator and accommodation cancellation fees may vary from the above and are available on request. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.

Adventure Tours Australia “Road Trips”:

RECONFIRMING TOURS:

It is compulsory to reconfirm tours at least 48 hours in advance. Failure to do so may result in the booking being cancelled.

Telephone within Australia: 1300 654 604

CONDITIONS OF TRAVEL

Adventure Tours Australia Group Pty Ltd reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Adventure Tours can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage. The Aboriginal components of our Top End tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Adventure Tours reserves the right to amend the itinerary in these circumstances with no obligation to refund. Components of trips are weather dependant and Adventure Tours Australia Group Pty Ltd cannot be held liable if trip components are not available on the day of travel.

LIABILITY

Whilst we make every effort to safeguard our passengers, Adventure Tours Australia Group Pty Ltd cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release will be required from all participants before departure. Adventure Tours Australia Group Pty Ltd also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided including but not limited to activity and accommodation providers.

CHILD POLICY*

• Children 7 years and under are not recommended to travel on any tour. Individual requests may be considered on a case by case basis by Adventure Tours Australia Group Pty Ltd.

• Children aged 8-12 years receive a discount on most tours,

• Children 13 years or older pay full adult fare;

• Children 12 years and under:
........• Are not permitted to travel on Kimberley Safaris, Kakadu Unleashed or Wilderness 4WD Adventures (N/P = not permitted);
........• Are not recommended to travel on the 2 Day Red Centre Highlights, 2 day 4WD Kakadu Safari or Western Australian touring other than the Pinnacles Day Tour. (N/S=not suitable).
........ Requests however, may be considered on a case by case basis.

• Children under 14 years are not permitted to travel on day tours ex Melbourne (N/P);

• Children under 18 years of age are not permitted to travel unless accompanied by an adult. In agreed circumstances written parental consent may suffice if arranged at time of booking.

• ATA Road Trips are designed for travellers 18 years and over;

• Child prices for accommodated tours are based on one child sharing an ensuite room with two adults. If one child travels with one adult the adult rate for accommodation applies and will be provided upon request;

• Requests for child travel and pricing should be directed to reservations;

• The policies for children travelling on code-share tours may vary from the above and are available on request.

INSURANCE

Travel insurance is NOT included. ATAG Pty Ltd strongly recommends that passengers arrange their own travel insurance. It is compulsory for passengers travelling on ATA “Road Trips” to be insured.

MINIMUM & MAXIMUM PASSENGER NUMBERS

A minimum number of passengers is required to operate each tour. Where minimum passenger numbers are not met, it may be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour.

*Minimum 7 passengers required for a host to accompany the group.

PRICES

Rates are quoted in AUD (and NZD for New Zealand touring) and are correct at time of publication. Prices can be subject to change at the discretion of ATAG Pty Ltd. No responsibility is accepted by the Adventure Tours Australia Group Pty Ltd for unforseen omissions or misrepresentation of our code-share partners.

FN: ATA 11-12 UK-EUROPE-30.12.2010

BEHAVIOUR

Adventure Tours is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Adventure Tours, you agree to accept the authority of the guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip no refunds will be given and that passenger will be responsible for their own travel costs from that point.

SMOKING & DRINKING

Australian Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles in Australia (smoking and drinking should be limited to stops along the route).

ITINERARY DISCLAIMER

Our itineraries and site are correct at time of printing/going live on the web and may differ slightly to the one in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible. Our brochure is printed in December for release in April, therefore if you have booked from a previous brochure there may have been changes to improve the itinerary.

CLIMATE

Australia is a large country with weather conditions varying considerably from one region to another. You can expect high temperatures in the summer (Dec-Feb) but be prepared for lower temperatures at night and during the Australian winter (Jun-Aug), particularly in Southern Australia where conditions can change quickly. Further weather information can be found at: www.bom.gov.au (AUS). Weather conditions in the Australian summer are very warm and hiking in these conditions requires an intake of 1.5 litres of water per hour. Our guides are trained professionals and it is very important that their advice is adhered to.

WHERE DO I MET THE TOUR?

Please ask your agent for your pick-up details at time of booking. Adventure Tours pick up from select accommodation (except Melbourne, Sydney and Cairns where tours depart from 3-4 central locations). Accommodation pick-up times will be earlier than published tour departure time. ‘Road Trips’: Depart from pre-departure hotels as indicated.

FITNESS & PARTICIPATION

Our tours are active and most require a reasonable level of fitness.

NOTE: Tours graded ‘3 boots’ on the Fitness Guide (please refer to our brochure or website) are only suitable for very fit and active people who enjoy basic bush camping. They are not suitable for children. If you have any doubts about the suitability of your clients please check with our reservations team as we reserve the right to assess suitability to participate at check-in.

With the exception of our ‘Safari in Style’ tour, passengers are expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.